Return & Refund Policy


Nexa Sales has a simple return policy under which you can return a product received in a damaged or defective condition either you want to Replace or Return the products. In case of categories like Apparel and Footwear, the return policy is also applicable if the product does not fit you due to a size mismatch. 

customercare@nexasales.com has a 30 days return policy which means that you can request/report a return within 30 days of receiving the product by you with our
 Dedicated Live Chat Team or mail us at mailto:customercare@nexasales.com

It's very simple; within 30 days after receiving the product, you can raise a request via E-mail at 
admin@nexasales.com, Call us or at our Dedicated Live Chat Customer Support Team


Note: Replacement is subject to availability of stock with our Business Partner’s. In case a replacement cannot be made by us within 24 Hours then we will initiate a refund without any deduction of total amount without any Deduction’s and you will get it within 48 Hours.





TERMS & CONDITIONS 



Returns for replacement/refunds/exchange under certain scenarios will NOT be accepted as given below:

 

Request for return can be made after 10 Minutes of receiving the product by you

Product is used or is not in its original condition. The product should not be washed or ironed.

Products are returned without its original packaging, freebies or accessories.

Product was damaged after use/opening.

Incidental damage due to malfunctioning of the product.

Products like innerwear, freebies, bullion, etc. do not qualify for replacement, exchanges or refund (please refer to relevant FAQ in this regard for complete list).

Any consumable item which has been used or installed.

Product with tampered or missing serial number/IMEI number/UPC number.

Missing manufacturer tag especially in case of apparel and footwear.

Any damage/defect which is not covered under the manufacturer's warranty.


it's important that the product is sent back in its original packaging, original manufacturer tags, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered (including any free or complimentary items).

Replacement of the product with a similar product (only if stocks are available with our Business Partner);

Exchange (only for Apparel and Footwear); or.

Refund of your money. View our Refund Policy for details

Customer can return any product except innerwear, lingerie, vests, briefs, trunks, socks, mittens, wristbands, cosmetics, perfumes, deodorants, fashion accessories, contraceptives, flowers, furniture, bullion, precious jewellery, remote-controlled toys and their accessories and any free/complimentary items received along with the main order.

If you wish to return or exchange a product, you must intimate customercare@nexasales.com within 7 days of receiving the product by you. As per our returns policy category-wise details for return/refund are as follows:

Apparel and Footwear do not fit because of a size mismatch/issue.

Kids Products and Toys (non remote-controlled), Healthy & Beauty, Home & Kitchen, Apparel, Footwear, Books if they were defective and/or damaged when received. Products cannot be returned if the reason for return is other than "defective" or "damaged".

Digital products, Mobile phones, Computers, Tablets, Home & Kitchen (electrical), Electronics and Appliances if found to be defective or damaged on arrival. The products cannot be returned if the reason for return is other than "defective" or "damaged"

However, if any manufacturing defect or damage is reported to us after 7 days, we would need a DOA certificate/replacement certificate from the respective Brand's authorized service centre to initiate the refund process. Without the DOA certificate/replacement certificate we will not be able to process the replacement or refund.

Products will be sent by the customer only. customercare@nexasales.com not provides pick up facilities.

Customer will be required to courier the product to us. Please ensure that the product is in original and unused condition, complete with the original price tags, labels, original packing and invoice. Replacements are subject to availability of stock with our Business Partner. In case a replacement is not available, we will initiate refund accordingly.

You do not have to worry about the courier charges at all. In case, you return the product via courier we advise you to use a reputed courier company which allows online consignment tracking. We will reimburse the courier freight charges @ 10% of your order value (with a minimum of Rs. 100) or a maximum of Rs. 750, whichever is lower. The refund of courier freight charges, if applicable, will be paid through cheque in favor of the 'billing name' provided at the time of placing the order or by issuing a customercare@nexasales.com Gift Certificate/Voucher of the equivalent value. The courier charges will be reimbursed only after receipt of the product by our business partner.

 

Once you contact our Dedicated Live Chat Customer Support Team or by e-mail at customercare@nexasales.com , Our Dedicated Live Chat Customer Support Team will tell you the exact day and the timings where when you receive the products.


REFUND POLICY:

Refunds are issued by customercare@nexasales.com only when,

 

The order was cancelled by the customer or customercare@nexasales.com

The customer returned a product and requested for a refund

Returns are not applicable on all the products on customercare@nexasales.com.  Please refer to our Return Policy.

Once we have received the returned product, our team will verify the nature of the defect/damage. After validation we will send you an acknowledgement via SMS to your registered mobile number.

To check the updated status of your refund you can Chat to our Dedicated Live Chat Customer Support Team If you are a registered customer at customercare@nexasales.com then you can also check the status of your refund in the 'My Account' section of the site.

If your order is cancelled, then you will get acknowledgement via SMS to your registered mobile number or via email to your registered email ID.


Time Frame for Refund

 

If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with the financial organization for the same.

Sometimes financial organizations & banks take longer than the promised time to process the refund request internally. If this is the case, then kindly follow up with them for your pending refund after providing them the reference number given by customercare@nexasales.com customer care.

Alternatively, you can also check the status of your refund online at customercare@nexasales.com, in the 'My Account' section.

We will process your refund after receipt of the product by customercare@nexasales.com or it’s Business Partner.

You will get an email from customercare@nexasales.com when your return in accepted and your refund is processed.


Refunds on customercare@nexasales.com are based on the mode of payment used to place the order initially. Below are the refund modes initiated by us for various payment options:

Credit Card / Debit Card / Internet Banking






If Paytm Wallet or Mobikwik Wallet was used as the mode of payment while placing the order, your refund will be credited back to the respective Paytm Wallet or Mobikwik Wallet provided at the time of placing the order. We initiate refund within a maximum of 48 (Forty Eight Hours) working days after receipt of the product by us or our business partner. However, it may take up to 5 To 7 working days for the respective banks to process the refund and reflect in your Paytm Wallet or Mobikwik Wallet. Please get in touch with us directly in case of any delays after the confirmation of refund by admin@nexasales.com






Gift Certificates / Gift Vouchers


If you have used a customercare@nexasales.com Gift Certificate / Gift Voucher for placing the order, refund would be provided only in the form of a fresh 
customercare@nexasales.com. Gift Certificate / Gift Voucher of the same value. The same cannot be redeemed either in Cash or Cheque. 

Partially Refund of Total Amount





Customer can request refund for a part of your order/transactions if the order contains multiple sub-orders/ transactions or products; e.g. if you have bought a pair of shoes and a shirt as two separate products then you can get a refund only for one of the product i.e. either the shoes or the shirt. However, if a product comprises multiple items as a bundle, the amount of individual items will not be refunded; e.g. if a bowl set comprising 4 bowls is bought by you, you cannot get refund for a single bowl.

In case, you return the product our Executive of Nexa Sales will Came to you to collect the Products and you will get the Refund amount before all these Exercise It means you will get the amount within 48 Hours only after raising the request, and then we will collect the products. 

We will update you by sending a SMS to your registered mobile number. You can also chat to our 
Dedicated Live Chat Customer Support Team and check the status of your refund. If you are a registered customer at www.nexasales.com you can also check the status of your refund in 'My Account' section of your account.

All products on www.nexasales.com are eligible for a replacement/refund except the following:





Innerwear, lingerie, vests, briefs, trunks, socks, mittens, wristbands, cosmetics, perfumes, deodorants, fashion accessories, contraceptives, flowers, furniture, bullion, precious jewellery, remote-controlled toys and their accessories, and any free/complimentary items received with the main order.



However, it may take up to 7-10 working days for the respective banks to process the refund and reflect in your credit/debit card statement or internet banking account. Please get in touch with your bank directly in case of any delays after the confirmation of refund by 
customercare@nexasales.com

 

In case you didn’t Like the Products Either you wish to change or want your Money Back, We will Replace or Return the products without any Question Asked.

Cancellation of Order


Customer can cancel the order by getting in touch with us via e-mail at 
customercare@nexasales.com or Chat to our Dedicated Live Chat Customer Support Team. Alternatively, you can also submit a ticket in 'My Account' section of your registered account at www.nexasales.com if the order has not been shipped by our Business Partner; we will stop shipment and refund the entire order value, as applicable according to the Terms & Conditions of Refund Policy.

In case, the order that customer had placed has been shipped by us but not yet delivered to the customer, customer may still cancel the order by contacting us as mentioned above. Refund will be processed by us as applicable, once we receive the originally ordered product back from our courier / logistics partner. 

SHIPPING POLICY:

www.nexasales.com has a clear and transparent shipping policy for all orders placed on our website.

We offer FREE Shipping (specified on the Product detail page) on selected products ordered through www.nexasales.com. But it doesn't mean it will take a long time to deliver the products.
www.nexasales.com understands that getting the items quickly is important to and is our priority. So we make every effort to process your order quickly.

Our Shipping Partner(s) are committed to delivering the order/products accurately, in good condition, and always on time promised by us in our website.

Each order may be shipped only to a single destination address specified at the time of payment for that order. If you wish to ship products to different addresses, you shall need to place multiple orders.

We make our best efforts to ship each item in your order within 3 to 4 working days of the order. However in some cases, we may take longer, up to 10 working days (Saturday, Sunday & Public Holiday Not Count)

 
Our Shipping Department (s) are dedicated to ship on week days (Monday to Friday), excluding public holidays.

To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.

While we shall strive to ship all items in your order together, this may not always be possible due to product characteristics, or availability.

If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and Chat to our 
Dedicated Live Chat Customer Support Team, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you within 24 Hours.

You didn’t track the shipping status of your order on our website because we have our Own Dispatch Department and we can’t use the Courier Agencies for the Shipment. Please note all items (including gifts) will be shipped with an invoice mentioning the price, as per Indian Tax Regulations – Gods and Service Tax (GST).